Web Content Management system provides set of integrated tools and capabilities which enables organizations to capture, store, manage, preserve, and deliver digital content in different format on multi channels through processes and workflows. A CMS application are designed to serve and support the needs of a large size organization or a large scale of contents.

There are many advantages to using content management systems (CMS). These are not limited to websites with dynamic, interactive or regularly changing content.One of the main advantages of CMS is that it enables non-technical users to create pages or upload and modify content themselves.

A Web Content Management System, is used to build, launch, manage, and host websites. In the case of WCMS, the user experience is singular, displaying the same content and messaging to every user. Current web experience is getting changed day by day and website visitors are looking for more relevant content customized based on their browsing behaviors or patterns. Due to this demand many enterprise web content management system providers are desperately scrambling to change their platforms to deliver unique web experiences with the content, medium, and messaging completely personalized to the user. Yes, content is still the operative term, but it is no longer singular. Serving up personalized content tailored to the user, giving one user a different experience with your website than another, that is where the future of website management is headed and categorized as Web Experience Management platforms.

The Web Experience Platform, at times known as a Digital Experience Manager, has become the new standard managing your customers digital experience. So, if you’re looking for a website solution you now know the state of the union and can ask the right questions when looking for platforms to build and manage your website(s).

Sitecore Experience Manager is the market-leading web content management system delivering a unique web experience for every customer. Sitecore web content management system was built from the ground up as an integrated platform to support global, multilingual content at scale and provide the flexibility that enterprises demand. It’s easy for marketers to use but also open and powerful for IT teams who want to customize, manage, integrate, and secure even the most demanding of websites.

Sitecore is a leading content management system at its core, empowers you to market in context so you can own the experience. Simply the platform for your context marketing.For those who want a robust CMS with all the digital marketing capabilities, the Sitecore Experience Manager (XM) empowers you to deliver the right content, to the right person, exactly at the right time.

Sitecore® delivers the three key capabilities of Context Marketing

Customer Relationship Management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer life cycle, With the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.

CRM systems are designed to compile information on customers across different channels — or points of contact between the customer and the company — which could include the company’s website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer-facing staff detailed information on customers’ personal information, purchase history, buying preferences and concerns.

CRM software consolidates customer information and documents into a single CRM database, so business users can more easily access and manage it. The other main functions of CRM system include recording various customer interactions over email, phone calls, social media or other channels, depending on system capabilities, automating various workflow processes such as tasks, calendars and alerts, and giving managers the ability to track performance and productivity based on information logged within the system.

What is Salesforce

Salesforce is the world’s #1 Customer Relationship Management (CRM) platform offer a cloud-based application for sales, service, marketing, and much more. Salesforce enable organizations to build their business on a single, secure, and scalable platform that’s easy to customize and upgrade without anything breaking. The applications extend the power to sell, service, and market with pre-integrated apps. The platform allows organizations to create the experience employees need to sell faster and get more done with the lightning platform. The platform is proven to drive efficiency and growth, it’s suite of market-leading products helps organizations to increases revenues and decreases costs. Sales Cloud let you connect with customers instantly and efficiently to

– Close more deals

– Get better leads

– Close more deals

– Collaborate across teams

– Work from any connected device

– Accelerate productivity.

– Make every lead a quality lead.

Robotic Process Automation (RPA) is fundamentally reshaping the world of ITO and BPO as we know it today. Increasingly mature RPA solutions are enabling automated 24/7/365 execution of business processes at a fraction of the cost of human equivalents, as well as the potential to dramatically re engineer and improve key business processes.

 

We help customers and service providers navigate the myriad risks and seize the significant transformational opportunities offered by robotics and automation.

Benefits:

As a user-friendly and cost-effective tool, robotic process automation provides a number of advantages that are drawing interest from organizations across many industries. The business benefits of RPA include:

  • Low technical barriers: Programming skills are not necessary to configure a software robot. As a primarily code-free technology, any non-technical staff can use a drag and drop process designer to set up a bot—or even record their own steps to automate a process through a process recorder feature.
  • Increased accuracy: Bots are extremely accurate and consistent – they are much less prone to making mistakes or typos than a human worker.
  • Meet regulatory compliance standards: Bots only follow the instructions they have been configured to follow and provide an audit trail history for each step. Furthermore, if steps in a process need to be reviewed, bots can also play back their past actions. The controlled nature of bot work makes them suited to meeting even the strictest compliance standards.
  • No interruption of work: Operations can be performed 24/7 as these bots can work tirelessly and autonomously without requiring staff to manually trigger bots to initiate business processes. If a human does need to intervene, it is to make a decision or resolve an error.
  • Existing systems remain in place: Unlike traditional automation initiatives that may require extensive developer resources to integrate across multiple applications, RPA involves no disruption to underlying systems. Robots work across the presentation layer of existing applications just as a person does. This is especially useful for legacy systems, where APIs may not be immediately available, or in situations where organizations do not have the resources to develop a deep level of integration with existing applications.
  • Improved employee morale and employee experience: Employees will have more time to invest their talents in more engaging and interesting work. Bots enable workers to offload manual offload tasks like filling out forms, data entry and looking up information from websites, so workers can focus on strategy and revenue-producing activities.
  • Increased productivity: Process cycle times are more efficient and can be completed at a faster speed compared with manual process approaches.

Enterprise Resource Planning (ERP) software integrates the many moving parts of your business into a consolidated dashboard, increasing the efficiency of your organization.

With a single point of connection, the sharing of information and data is exponentially easier and more reliable. In addition, since data input is handled fewer times, the risk of mistakes is greatly reduced. This gives the decision makers of your business peace of mind knowing that the information they are using to make daily, and sometimes hourly, critical decisions is dependable. A good ERP tool establishes, integrates and regulates the business processes necessary to efficiently plan and control an organization.

Common ERP software include NetSuite, a software used by over 40,000 organizations, and Odoo, an open-source ERP software. Open-source solutions like Odoo particularly lend themselves to highly customized products because developers can modify the source code according to unique customer requirements.

What we do

TechMantra Gulf one of the leading ERP customization companies, offers technology, solutions, and services to help you with your business needs. We protect your IT infrastructure and also provide collective services in Enterprise management software, which allows upper management to easily see and access in-depth information about your company.

Our customization and integration of Management Business Software ensures that you have greater visibility in all of your business departments. We provide you with powerful features in a solution that is extremely easy to use, flexible, modular, robust and totally secure.

Our Consulting services focus on our clients’ business objectives. We provide assistance relating to the strategy, organization, technology, transformation digital, advanced analytics and operations of an organisation in pursuit of its long-term purposes and objectives. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect from optimizing the sum of the parts, not just the individual pieces.Such assistance may include the identification of options with recommendations; provisioning of additional resources; and/or the implementation of solutions.

Outsourcing is also known as Business Process Outsourcing (BPO). This is the process of hiring another individual or company, either domestically or internationally, to handle business activities for you. It has become a common business practice that allows small and medium-sized businesses to gain services and skills they would usually find hard to develop or hire because of either financial or manpower restrictions, or possibly a combination of both. Meaning, you can grow your business as and when you need to, without any major investment or with less cost.

Outsourcing also allows companies to focus on other business issues while having the details taken care of by outside experts.The specialized company that handles the outsourced work is often streamlined and will normally have world-class capabilities and access to new technology that a growing company simply couldn’t afford to invest in on their own. Plus, if a company is looking to expand, outsourcing is a cost-effective way to start building foundations in other countries, too

Outsourcing is a common trend in information technology and other industries. Businesses outsource services that are intrinsic to managing a business and serving internal and external customers such asmanaging products, computer programs, application and infrastructure support service, can be outsourced. In some cases, the entire information management of a company is outsourced.

 

The Digital Transformation process optimizes the value of organizational data by creating contextual intelligence from it to drive business value. Data is at the heart of digital transformation. Data must be:

  • Easily, quickly, and reliably accessible
  • Increasingly automated in collection, delivery, and execution
  • Secure!

The goal of digital transformation is to increase the speed of applications and services deployment, simplify and enhance the customer experience, and provide access to more information more quickly.

A strong digital platform is the most fundamental technology foundation. Organizations need to standardize platforms with consistent design and architecture, securely and within budget. It’s a complex challenge to modernize data centers with near end-of-life infrastructures and large proprietary legacy hardware devices.

To tackle digital transformation, an organization must combine strong leadership with digital activity. Thinking differently is a crucial piece of digital transformation; leaders must have the willingness to change, and a vision of how to transform their company to grow and thrive in a digital world.

Key Areas for Digital Transformation

Customer Experience

(most visible aspect of digital transformation) Use of digital media and social media, and building analytics capabilities to understand details of what makes customers happy to drive customer behavior towards purchase or use of services. Digital transformation can enhance customer service as well as the sales experience.

Operations

Automation is essential when moving towards digital transformation for a company’s operations and processes, and cost reductions. Combined together, network automation, open architectures, telemetry, machine learning, and programming with declarative intent, create an autonomous network that is predictive and adaptive to its environment, called the Self-Driving Network™.

Business Models

  • Service Providers: Want to diversify revenue coming from monthly broadband subscription (network access, bandwidth, and content) models to becoming enablers of digital transformation by leveraging the cloud in every aspect of the network. To be effective in the market, they need to achieve digital transformation before they can provide and monetize digital service offerings to their customers.
  • Enterprises: Are transitioning to hybrid IT, resulting in distributed applications, workloads, and increasing use of containers. Digital transformation is enabled by public clouds providing network, bandwidth, and connectivity capabilities that inter-connect data centers within the cloud. As enterprise workloads are distributed across on-premise, and public and private clouds become more agile, enterprises need smart solutions with built-in security intelligence that can self-heal, be proactive, and correlate events.

 

Business intelligence (BI) leverages software and services to transform data into actionable intelligence that informs an organization’s strategic and tactical business decisions. BI tools access and analyze data sets and present analytical findings in reports, summaries, dashboards, graphs, charts and maps to provide users with detailed intelligence about the state of the business.

Organizations today can choose from a robust list of vendors offering BI tools. Gartner identifies nearly two dozen BI and analytics vendors in its 2017 Magic Quadrant report, listing Microsoft, Qlik and Tableau as leaders. Organizations chose a BI platform based on various factors, including the size and complexity of their operations.

Microsoft Power BI is a suite of business analytics tools used to analyze data and get insights. Power BI dashboards provide a 360-degree view for business users with their most important metrics in one place, updated in real time, and available on all their devices. Creating a dashboard using Power BI is simple and it provides connections to hundreds of popular business applications with prebuilt dashboards to help yourorganization get up and running quickly. Power BI Mobile apps enable access to your data and reports from anywhere, anytime automatically updating your data changes.

Power BI can unify all your organization’s data, whether in the cloud or on-premises. Power BI gateways can connect SQL Server databases, Analysis Services models, and many other data sources to your same Power BIdashboards. If you already have reporting portals or applications, embed Power BI reports and dashboards for a unified experience.